Frequently Asked Questions

Astra Health is a multilingual medical AI scribe that captures consultations, drafts structured clinical notes, and helps clinicians generate letters, care plans, and referrals, with workflows tailored to Australian primary care and MBS requirements.

Astra Health is built for all clinicians, including GPs, specialists, and allied health professionals, and is especially optimised for Australian primary care and community settings.

Clinicians sign in, start a consult or dictation, and Astra transcribes the conversation in real time, then auto‑drafts a structured summary that the clinician reviews, edits, and approves before exporting or filing.

Astra can produce structured clinical notes, MBS‑ready care plans, referral letters, and patient summaries that you can copy, download, or transfer into your EMR/PMS.

Astra is designed to sit alongside existing systems so you can finalise notes, then copy, download, or integrate outputs into your EMR/PMS without changing your core workflow.

Astra Health supports transcription and documentation in over 100–145 languages and dialects, allowing clinicians to work effectively with diverse patient populations.

Yes. Astra is an assistive tool: clinicians must review, edit, and approve all AI‑generated documentation before it becomes part of the medical record.

Astra offers a monthly Pro plan starting at AU$99 per clinician (ex GST) with access to premium features and unlimited consultations and documents. Astra also has an integration plan that support exclusive integrations with some EMR/PMS used by GPs, specialists, and allied health professionals.

Yes. New users can start a 14‑day free trial with no credit card required, giving full access to core features before committing to a paid plan.

Yes. Astra provides enterprise plans for larger practices and organisations, with custom pricing, a dedicated account manager, and enhanced privacy and security options.

Astra Health states compliance with HIPAA, the Australian Privacy Principles (including APP 3), and the Australian Privacy Act 1988, with informed consent, data sovereignty, and clinician oversight built into its design.

For Australian and New Zealand users, Astra stores personal information within the local jurisdiction and applies encryption in transit and at rest, plus strict access controls and security monitoring.

Astra uses encryption, access controls, monitoring, and regular security audits, and follows the Australian Notifiable Data Breaches scheme, including assessment and notification if a serious data breach occurs.

Astra’s privacy policy explains how personal data is collected, used, and shared; it emphasises lawful, fair, and necessary collection and a focus on healthcare delivery and service improvement rather than advertising, subject to the full policy terms.

Clinicians can sign up on the website, start a 14‑day free trial, customise templates and note style, and then begin using Astra during live consults or for dictated notes.

Paid plans include priority chat and email support, along with help setting up custom templates; enterprise customers receive a dedicated account manager and tailored onboarding.

Astra includes an “Ask Astra” feature designed to provide clinical‑workflow‑aligned assistance so clinicians can reduce reliance on generic search engines or general‑purpose chatbots for documentation‑related tasks.